Email

From WebarchDocs
Jump to: navigation, search

Webarchitects and Ecohost Email Help

We have three main email servers, webarch.email is the newest server, the old Webarchitects one and the old Ecohost Co-op ISPConfig server, the client settings for all servers follow.

Webarch.email

This is our newest mailserver, it is running Mailcow. This server has two web interfaces, #Mailcow and #SOGo:

Mailcow

The Mailcow interface has two modes depending if you login as a domain administrator (for these accounts the username is a single word with no punctuation) or as a email account holder (for these accounts the username is your email address):

Mailcow domain administration

You need to login as a Mailcow domain administrator if you want to create email accounts or create aliases.

Mailcow mailbox

A Mailcow mailbox can have multiple aliases and for Thunderbird all you should need to configure is your username, which is your email address, and your password (thanks to the #DNS_Settings), if you have a client that needs manual configuration these are the details you need:

Webarch.email IMAP
  • Username: example@example.org (your email address)
  • Password: XXX (the password you have been provided with)
  • Server: webarch.email
  • Port: 993
  • Security: SSL/TLS
  • Authentication: username and plain text unencrypted password (there is SSL/TLS encryption at the transport level)
Webarch.email POP3
  • Username: example@example.org (your email address)
  • Password: XXX (the password you have been provided with)
  • Server: webarch.email
  • Port: 995
  • Security: SSL/TLS
  • Authentication: username and plain text unencrypted password (there is SSL/TLS encryption at the transport level)
Webarch.email SMTP
  • Username: example@example.org (your email address)
  • Password: XXX (the password you have been provided with)
  • Server: webarch.email
  • Port: 587 or 465
  • Security: SSL/TLS
  • Authentication: username and plain text unencrypted password (there is SSL/TLS encryption at the transport level)

Mailcow Alias

In Mailcow two types of aliases can be created:

  • Domain aliases, this is where anyone@example.org.uk and anyone-else@example.org.uk email is forwarded to anyone@example.org and anyone-else@example.org, just one alias is created for the domain name.
  • Aliases, this is where someone@example.org.uk is forwarded to someoneelse@example.org.uk

SOGo

There is a SOGO usage FAQ list on the SOGO.nu site, documentation will be added here when we have a chance.

SOGo Autoresponder / Vacation Message

You can set a autoresponder if you login to the SOGo interface and select Preferences, Mail, Vacation.

SOGo Forwarding

You can set a email account to also forward email to another account with the option for keeping a copy locally via SOGo, select Preferences, Mail, Forwarding.

DNS Settings

If the DNS servers for your domain are provided by Webarchitects then we should have set the DNS up correctly for you, if you manage your own DNS then these are the settings you need for your Bind configuration file to ensure that Thunderbird Autoconfiguration finds the webarch.email auto-configuration XML file:

                     IN MX    10      webarch.email.
autodiscover         IN CNAME         autodiscover.webarch.email.
autoconfig           IN CNAME         autoconfig.webarch.email.
_submission._tcp     IN SRV   0 1 587 webarch.email.
_smtps._tcp          IN SRV   0 1 465 webarch.email.
_imaps._tcp          IN SRV   0 1 993 webarch.email.
_pop3s._tcp          IN SRV   0 1 995 webarch.email.
_autodiscover._tcp   IN SRV   0 1 443 autodiscover.webarch.email.

Webarchitects Email

Login to the Roundcube email client, the Horde email client, the interface to change your password or the email account manager.

Note that the Webarchitects IMAP/SMTP accounts have usernames in the form user.example.org corresponding to email address: user@example.org.

For help with email lists see the Mailman documentation.

Webarchitects Email Settings

Most email clients will try to guess all the settings for your email, however they usually get a few details wrong, if you have having problems please double check your username, server, port, security and authentication settings.

Make sure you don’t have Use secure authentication ticked — the security is provided at the transport level — your password is sent unencrypted over an encrypted connection.

To configure your email client please use the following settings:

Webarchitects IMAP

Incoming encrypted IMAP email settings:

  • Server: mail.webarch.net
  • Port: 993
  • Security: SSL/TLS
  • Authentication: username and plain text unencrypted password (there is SSL/TLS encryption at the transport level)

Webarchitects POP3

Incoming encrypted POP3 email settings:

  • Server: mail.webarch.net
  • Port: 995
  • Security: SSL/TLS
  • Authentication: Normal password / plain text (the unencrypted password is encrypted at a transport level with SSL/TLS)

Webarchitects SMTP

Authenticated outgoing encrypted email setting:

  • Server: mail.webarch.net
  • Port: 587 or 465
  • Security: SSL/TLS
  • Authentication: Normal password / plain text (the unencrypted password is encrypted at a transport level with SSL/TLS)

Webarchitects Webmail

We have Roundcube and Horde web interfaces to email accounts.

The only thing that needs setting for new accounts is the default From: field, use these pages to do this for the two different web interfaces:

Webarchitects Autoresponder

To set a automatic response / vacation / out of office reply message you need a web-cyradm login, then go to browse accounts for domain and then Vacation and enter your message into the textarea and submit the form.

Ecohost Email

You can configure and create IMAP accounts on the Ecohost Co-op servers via the ISPConfig interface, you can login to SquirrelMail for web access to email accounts.

Ecohost Email Settings

Following are the settings you need for IMAP, SMTP and POP3 as well as the web interface for Ecohost email.

Ecohost IMAP

Incoming encrypted IMAP email settings:

  • Server: mail1.ecohost.coop
  • Port: 993
  • Encryption: SSL/TLS
  • Authentication: Normal password / plain text (the unencrypted password is encrypted at a transport level with SSL/TLS)

Ecohost POP3

Incoming encrypted POP3 email settings:

  • Server: mail1.ecohost.coop
  • Port: 995
  • Security: SSL/TLS
  • Authentication: Normal password / plain text (the unencrypted password is encrypted at a transport level with SSL/TLS)

Ecohost SMTP

Authenticated outgoing encrypted email settings:

  • Server: mail1.ecohost.coop
  • Port: 587
  • Encryption: SSL/TLS
  • Authentication: Normal password / plain text (the unencrypted password is encrypted at a transport level with SSL/TLS)

Ecohost Webmail

The Ecohost mailserver has SquirrelMail for web access to email accounts.

Ecohost Email Account Creation

To activate email for you domain, please do the following:

  • Click on Email link at the top of the control panel.
  • Click Domain link under the Email Accounts section on the left
  • Click the "Add new Domain" button.
  • Enter the settings as follows:
    • Server: mail1.ecohost.coop
    • Client: (select your client name)
    • Domain: enter your domain name (without the www.)
    • Spamfilter: select "Normal"
    • Click save.

Your account now allows you to set up POP3/IMAP mailboxes.

To set up email accounts take the following steps:

  • log on to the control panel using the details above
  • in the main menu, click on the Email section
  • under Email Accounts, click on Email Mailbox
  • click on Add new Mailbox
  • Enter the required details
  • Click Save.

Once email accounts have been set up you will need to point your email client to the incoming mail server, server addresses and ports are detailed above.

Ecohost MX Record

To configure your DNS servers to use the Ecohost mailserver you need to point your domains's MX record to:

mail1.ecohost.coop

If you are using the http://domains.ecohost.coop/ interface to configure your DNS records please make sure that you delete any other MX records, rather than simply adding a MX record for mail1.ecohost.coop. For more detail on this please see the the FAQ entry, Some of my Ecohost Email doesn't get through.

Email Clients

If you are using OSX or iOS you are probably best off using the native Apple email client.

On Linux we suggest using Gnome Evolution, Mozilla Thunderbird (IceDove on Debian) or, if you want a terminal based CLI interface, Mutt.

For Windows users we suggest Mozilla Thunderbird.

Thunderbird

Mozilla Thunderbird is a cross platform email client which is free.

The account configuration wizard in Thunderbird should be able to automatically get all the setting correct apart from the username — you will need to manually correct this for the Webarchitects servers, it’s in the form user.example.org — Thunderbird doesn’t guess the .example.org part.

If you don’t like the behaviour of IMAP then Thunderbird can be configured to work like a POP3 client to delete and download emails or you can connect using POP3 over SSL on port 995, if you do this be sure to select SSL/TLS for connection security and untick “Use secure authentication”.

K-9

K-9 is a free Android email client available from F-Droid and the Google Play Store.

Email Issues

If there are problems with email we will often ask you to forward the problematic email with all the headers, please see this guide for displaying headers for a variety of email clients.