I am trying to use FTP, why isn't the server responding?

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We don't support FTP on some servers, you may need to use SFTP which is far more secure. See: http://webarch.net/docs/sftp

We could create an account on the web server which is restricted to SFTP and give you a username / password for this and then you could upload the files using a SFTP client like FileZilla. If we're working for you on a paid basis, then if you give us an SSH public key we can create accounts for you on the servers and then you can simply SCP or SFTP the files up, this is probably the quickest / most secure way to do this. Or we could generate an SSH key pair on the server and send you the public key and you could add it to your server and then we could SCP the files directly up.