Do you have live chat support or 24 hour support line?
Very sorry, we don't, we like to try to sleep at night...
We are however up at all hours and doing things online and we do have a IRC channel where you can chat to us in real time, ircs://freenode.net/webarch (the #webarch channel at https://webchat.freenode.net/) — this is the best place to catch us at strange hours.
If you need to talk to us we have a land line and can be usually reached on that between 9:30am and 3pm weekdays, 0114 276 9709, we don't generally use Skype as we don't find it works very often (on Android, with very strict permissions...).
If you have one or more virtual servers with us and / or employ us to do a significant amount of hourly based work we will be happy to give you our mobile phone numbers for emergency use. We do have 24 hour access to our Sheffield data centre if needs be.
Generally the best method to contact us is via email, firstname.lastname@example.org.